Frequently Asked Questions

  • Ground increases your revenue by increasing repeat purchases, converting site visitors into net new customer revenue, and maximizing revenue from returning customers on your site post cookie expiration period.

  • Onboarding is quick and setting up your account is straightforward. All you need are the login credentials for your main services such as Shopify, Klaviyo, Attentive, Postscript, etc. Onboarding typically takes about 20 minutes and that is really all the time that we need - there's no need for any engineering work to integrate it.

    Ground is thoughtfully designed to be fully embededd with your business and requiring zero assistance from your team so that it does not drain your internal resources. We know you're busy!

    Let Ground help you increase revenue while your team takes care of their most important tasks with no disruption.

  • Ground is an AI living inside of your ecosystem - particularly - Klaviyo, Shopify, Attentive, Postscript, and Gorgias among many others, uniquely positioned and 100% focused on uncovering untapped revenue opportunities. Our platform is designed to uniquely leverage insights across your customers, their behaviors, purchasing patterns, geographical factors, and many other variables to increase new customer revenue AND repeat purchases.

    We complement Ground's learning about your business with hundreds of different parameters an internal team would not be able to efficiently compute nor act on.

    Crucially, Ground doesn't supplant your internal efforts; instead, it complements them as an additional tool in your arsenal, with a sole focus on capturing and boosting your revenue.

  • Ground can help any businesses selling products (physical or digital) online. We have a diverse ecosystem of customers across different verticals and industries who are generating annual revenue ranging from $1M all the way up to $500M a year.

  • We exclusively rely on your first-party data, which originates from your users and their interactions with your products. We do not utilize any third-party or network data. In a landscape governed by regulations like GDPR, CCPA, iOS14, and the shift toward cookie-less browsing in Chrome, solutions and products built on first-party data are the sustainable choice.

    We abstain from any activities involving the acquisition or sharing of third-party data to enhance our customers' databases in any manner or form.

  • No we do not alter your creative assets. We reuse your existing assets.

  • Security is one of the foundational principles of Ground. That’s why we’ve designed our software and infrastructure to follow industry-leading standards in security. Ground will never store your data in our own servers. Ground’s infrastructure runs exclusively on AWS with data encrypted in transit and at rest. Ground’s servers are only hosted in the US on data centers that are SOC 2 and ISO 27001 certified.

  • Yes.

  • Yes.